bc11 Privacy Policy
At bc11, your personal data is handled with the same care and professionalism we apply to every aspect of our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you have as a bc11 account holder in Bangladesh.
How bc11 Protects Your Data
These cards highlight the key principles of our Privacy Policy. They are provided for quick orientation only — please read the full policy below for complete details.
SSL Encryption on All Data
Every piece of data transmitted between your device and bc11 is protected by industry-standard SSL (Secure Sockets Layer) encryption. This ensures that your personal and payment information cannot be intercepted by third parties during transmission.
KYC Data Used Only for Verification
Identity documents you submit for KYC verification — including your Bangladesh National ID card, passport, and selfie photographs — are used exclusively for age and identity verification. They are stored securely and are never sold, shared with advertisers, or used for any purpose beyond compliance and fraud prevention.
No Sale of Personal Data
bc11 does not sell, rent, or trade your personal information to any third party for commercial purposes. Data shared with partners is limited strictly to what is necessary for payment processing, fraud detection, and game delivery — and only with partners who are contractually bound to protect it.
Transparent Cookie Use
bc11 uses cookies to keep your session active, remember your preferences, and analyse platform performance. We do not use cookies to build advertising profiles or share browsing data with social media networks. You can manage cookie preferences through your browser settings at any time.
You Control Your Data
As a registered bc11 player, you have the right to access, correct, or request deletion of your personal data at any time. You can also withdraw consent for marketing communications with a single request to our support team — no hoops to jump through and no unexplained delays.
Defined Retention Periods
bc11 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to meet anti-money laundering and compliance obligations under Bangladeshi regulations.
1 Data We Collect
bc11 collects personal data from you in several ways: directly when you register an account or complete KYC verification, automatically when you use the platform, and from third parties such as payment processors and fraud prevention services. The categories of personal data we collect are set out below.
1.1 Registration Data
When you create a bc11 account, we collect the following information:
- Mobile phone number registered in Bangladesh
- Password (stored in encrypted, hashed form — never in plain text)
- Date of birth (used for age verification)
- Full legal name (collected at KYC stage)
- Residential address in Bangladesh
1.2 KYC and Identity Verification Data
To comply with our age verification and anti-money laundering obligations, we collect:
- Copy of a valid government-issued photo ID (Bangladesh National ID card, passport, or birth certificate)
- Selfie photograph alongside the ID document
- Proof of payment method ownership (e.g., bKash or Nagad account screenshot showing your registered mobile number)
- Any additional documentation requested by our compliance team in specific circumstances
1.3 Financial Transaction Data
When you make deposits or withdrawals, we collect:
- Payment method details (mobile banking number for bKash, Nagad, Rocket, and Upay; card details for Visa and Mastercard — card numbers are tokenised and never stored in full)
- Transaction amounts, dates, times, and reference numbers
- Withdrawal destination details and confirmation records
1.4 Gameplay and Behavioural Data
As you use the bc11 platform, we automatically collect data about your activity, including:
- Games played, wagers placed, wins, losses, and session duration
- Device type, operating system, browser version, and screen resolution
- IP address and approximate geographic location (city-level, derived from IP)
- Login timestamps and session activity logs
- Clicks, navigation patterns, and feature usage within the platform
1.5 Communications Data
When you contact bc11 through live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the outcome of any support case. This data is used to resolve disputes, improve our support quality, and maintain an audit trail of player interactions.
1.6 Data Collected via the Table Below
The following table summarises the legal basis for each category of data we collect:
| Data Category | Purpose | Legal Basis |
|---|---|---|
| Registration data | Account creation and platform access | Contractual necessity |
| KYC / identity documents | Age verification, AML compliance | Legal obligation |
| Financial transaction data | Payment processing, fraud prevention | Contractual necessity / Legal obligation |
| Gameplay and behavioural data | Service delivery, responsible gaming monitoring | Contractual necessity / Legitimate interest |
| Communications data | Customer support, dispute resolution | Legitimate interest |
| Marketing preferences | Sending promotional communications | Consent (opt-in) |
2 How We Use Your Data
bc11 uses your personal data only for clearly defined purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which we use your data are as follows:
2.1 Platform Operation and Account Management
We use your registration and account data to create and maintain your bc11 account, authenticate your identity at login, process deposits and withdrawals, and provide you with access to all games and features on the platform. Without this data, we cannot operate your account or deliver the services you have requested.
2.2 Age and Identity Verification
bc11 is committed to preventing access by persons under the age of 18. We use your date of birth, identity documents, and KYC records to verify that you meet the age requirement before enabling withdrawal privileges. This is a legal obligation we take seriously, and KYC data is processed only for this purpose and for anti-money laundering compliance.
2.3 Fraud Prevention and Security
We analyse transaction data, gameplay patterns, IP addresses, and device fingerprints to detect and prevent fraudulent activity, account takeover attempts, bonus abuse, collusion, and money laundering. Where suspicious activity is detected, we may suspend an account pending investigation. Fraud prevention data may be shared with trusted third-party fraud detection services, subject to strict data processing agreements.
2.4 Responsible Gaming Monitoring
bc11 uses gameplay and behavioural data to monitor for signs of problem gambling, such as unusually long sessions, rapid escalation of wager sizes, or frequent late-night activity. Where such patterns are identified, our responsible gaming team may proactively reach out to the player to offer support tools including deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in the legitimate interest of player welfare.
2.5 Marketing Communications
With your explicit consent, we may use your contact information to send you promotional offers, bonus notifications, game launch announcements, and platform updates. You may withdraw your consent to marketing communications at any time by contacting bc11 support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications related to your account.
2.6 Platform Improvement and Analytics
Aggregated and anonymised behavioural data is used to analyse platform performance, identify bugs, improve the user interface, and optimise the game catalogue for Bangladeshi players. This analysis does not involve decisions that have a legal or significant effect on individual players.
3 Data Sharing & Third Parties
bc11 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
3.1 Payment Service Providers
To process deposits and withdrawals, bc11 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks. These providers receive only the data necessary to execute the transaction and are bound by their own privacy obligations and applicable financial regulations.
3.2 Game Providers
Games on the bc11 platform are delivered by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player token or session identifier to authenticate your game session. They do not receive your full personal profile, payment details, or KYC documents. All game providers are subject to data processing agreements that restrict their use of any player data they receive.
3.3 Fraud Prevention and Compliance Services
bc11 works with specialist fraud detection and AML compliance services that process player data to identify suspicious behaviour. These services operate under strict contractual terms and are permitted to use bc11 player data only for the purpose of providing fraud prevention services to bc11.
3.4 Legal and Regulatory Disclosure
bc11 may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permissible, notify the affected player of the disclosure.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of bc11's business assets, player data may be transferred to the acquiring entity as part of the transaction. In such circumstances, bc11 will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy, and will notify affected players of any material change to how their data is processed.
5 Data Security & Storage
bc11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. While no digital system can guarantee absolute security, we continually review and update our security practices to reflect current industry standards.
5.1 Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser and bc11's servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this encryption is active.
- Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. bc11 staff cannot view your password in plain text under any circumstances.
- Card Tokenisation: Payment card numbers are tokenised at the point of entry and never stored in full on bc11's servers. Tokens are mapped to cards only within the secure environment of the relevant card-processing partner.
- Access Controls: Access to player data within bc11's internal systems is restricted on a strict need-to-know basis, with role-based access controls and audit logging of all data access events.
- Penetration Testing: bc11's platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
5.2 Data Storage Location
Player data is stored on secure servers. bc11 takes reasonable steps to ensure that any international transfer of personal data is subject to appropriate safeguards, including contractual protections with receiving parties that are at least as protective as those set out in this policy.
5.3 Data Breach Response
In the event of a personal data breach that poses a risk to affected players, bc11 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notifications will be sent to your registered mobile number or email address and will include a description of what data was affected, the likely consequences of the breach, and the steps bc11 is taking in response.
6 Your Privacy Rights
As a bc11 account holder, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact bc11 support at [email protected] with your full name, registered mobile number, and a description of the right you wish to exercise. bc11 will respond to all privacy rights requests within a reasonable timeframe.
6.1 Right of Access
You have the right to request a copy of the personal data that bc11 holds about you, along with information about how it is being used, who it has been shared with, and how long it will be retained. We will provide this information in a clear, structured format.
6.2 Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update some account information directly through your bc11 account settings. For corrections to KYC-verified identity data, please contact the support team, as changes to verified records require additional identity confirmation.
6.3 Right to Erasure
In certain circumstances, you have the right to request that bc11 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is subject to override where bc11 is required to retain data to comply with a legal obligation — for example, the retention of KYC and transaction records for AML compliance purposes.
6.4 Right to Withdraw Marketing Consent
Where you have given consent to receive marketing communications from bc11, you may withdraw that consent at any time by contacting bc11 support. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, and will not affect your ability to use the bc11 platform or receive essential transactional communications.
6.5 Right to Object to Automated Decision-Making
bc11 uses automated systems for fraud detection and responsible gaming monitoring. If a decision is taken about your account based solely on automated processing — for example, an automated account suspension triggered by a fraud detection flag — you have the right to request human review of that decision. Contact bc11 support to initiate a review.
7 Data Retention
bc11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods applicable to each category of data are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML compliance, dispute resolution |
| KYC / identity documents | Duration of account + 5 years post-closure | Legal obligation under AML regulations |
| Financial transaction records | Duration of account + 5 years post-closure | Financial record-keeping, legal obligation |
| Gameplay and session logs | 2 years from date of activity | Responsible gaming monitoring, dispute resolution |
| Support communications | 3 years from date of communication | Quality assurance, dispute resolution |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Self-exclusion records | Minimum 7 years | Responsible gaming compliance |
When personal data reaches the end of its applicable retention period, it is securely deleted or anonymised so that it can no longer be linked to an individual player. Anonymised data may be retained indefinitely for aggregate statistical analysis.
8 Updates to This Policy
bc11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes to this policy, we will update the effective date displayed at the top of this page and, where the changes are significant, we will notify affected players via their registered mobile number or email address.
8.1 Continued Use as Acceptance
Your continued use of the bc11 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you should cease using the bc11 platform and contact our support team to close your account and arrange for the return of any account balance.
8.2 Contact for Privacy Queries
If you have any questions about this Privacy Policy, the personal data bc11 holds about you, or how to exercise your privacy rights, please contact our support team at [email protected]. Our English-language support team is available 24 hours a day, 7 days a week, and operates on Bangladesh Standard Time (BST, UTC+6). We take all privacy queries seriously and aim to respond within 72 hours.
Questions About Your Privacy?
Our 24/7 English-language support team is ready to help with any privacy query, data access request, or account concern. You can also explore the bc11 platform and discover everything we have to offer.